Shipping & Charges
We ship our goods with DHL. Higher volumes or quantities will be sent on pallets by a forwarding company.
We will process your order immediately after receipt. Normally orders will be dispatched on the same day (PayPal, direct, debit, cash on delivery, credit card, invoice), when they are received before 12:00 a.m. and on stock. Delivery time varies from country to country, domestic orders will be delivered within 2-3 working days. For more information please contact us directly.
Delivery within Germany
When the invoice amount is higher than 150 Euro (incl. VAT) delivery is free of charge (not for international shipments and not for bulky shipments).
Standard shipping costs 7,50 € (incl. VAT) / per parcel (national shipment Germany)
cash on delivery plus 6,50 € (incl. VAT) / per parcel (national shipment Germany)
Purchase on account (upon consultation) only for state institutions. Please get in touch with us to define the terms.
Shipping outside Germany
Orders from foreign countries have to be paid in advance, by PayPal or by credit card (via PayPal PLUS Service – no PayPal account required).
The shipping and handling depends on the weight of your order.
|Land||Shipping costs gross in €||Zone|
|Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Austria, Sweden||15,00||Zone 1|
|Estonia, Finland, Ireland, Latvia, Lithuania, Norway, Poland, Portugal, Switzerland, Slovenia, Spain, Czech Republic, Hungary, United Kingdom||20,00||Zone 2|
|Bulgaria, Greece, Romania||35,00||Zone 4|
Shipping only to onshore areas. We reserve the right to cancel orders outside these areas or special areas and refund paid amounts.
Shipping of Bulky Goods
For any shipment of bulky goods, the shipping costs per good are calculated by standard shipping cost of the respective country + 20 € bulky charge (19 % VAT included). For Switzerland, the shipment of bulky parcels is not possible. The shipment will be handled as pallet shipping: standard shipping cost Switzerland + 180 € bulky charge (19 % VAT included).
Second delivery of self inflicted returns will be charged with
6,50 € (incl. VAT) per parcel (in Germany)
or 12,00 € (incl.VAT) per parcel (outside Germany) handling fee plus second freight.
(This applies only for incorrect customer statements or unclaimed parcel).
Despite all precautions, damage can occur on delivery. Of course in this case we refund the damaged article for free.
Please note the following procedure:
Damages in transit have to be immediately claimed to the supplier when receiving the goods. Afterwards email@example.com should be informed about the damage in transit. In case you want to return goods, please contact us by mail, phone or fax. Thank you for your assistance and understanding.